Shipping Policy
Last updated: October 29, 2026
Where we ship
We currently ship to addresses in the United States and Canada only. If your shipping address is outside these regions, the order cannot be processed and will be cancelled and refunded in full.
Order processing
Orders are processed Monday to Friday, excluding US federal holidays. Please allow 2 to 4 business days for processing before your order is dispatched. Orders placed after 2:00 PM ET may begin processing the next business day.
If an item turns out to be temporarily unavailable, we will email you within 2 business days with the choice to wait, swap for another style, or cancel for a full refund.
Delivery estimates
| Service | Cost | Estimated delivery (after dispatch) |
|---|---|---|
| Standard | Free on orders over $35, otherwise $4.90 | 8 to 15 business days |
| Express | $12.90 | 4 to 7 business days |
Delivery estimates start after dispatch, not after checkout. Processing time is additional. During peak periods (Black Friday, Cyber Monday, the two weeks before Christmas) please add 2 to 4 business days.
No surprise fees, duties are included
The prices and shipping charges shown at checkout include all applicable US import duties, taxes and carrier customs handling fees. You will not be asked to pay anything on delivery. If a carrier ever asks you for a payment, do not pay it. Email us first and we will resolve it with the carrier directly.
Discreet packaging
Every order ships in plain, unbranded outer packaging. The shipping label shows only your name and address, a neutral sender name, and the customs description “women’s apparel”. It never shows our brand name, the product name, or the word “lingerie”.
Tracking
You will receive a tracking number by email within 1 business day of dispatch. Tracking can take 24 to 72 hours to register its first scan. This is normal and does not mean the parcel is lost. If tracking shows no movement for 10 consecutive days, email us and we will open an investigation with the carrier on your behalf.
Incorrect address, refused or unclaimed parcels
Please check your shipping address carefully at checkout. If you need to change it, email us within 24 hours of ordering and before dispatch. Once a parcel has left our warehouse the address cannot be changed.
If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipment requires a new shipping fee. Alternatively we will refund the merchandise value in full.
If a parcel is refused at delivery or left unclaimed at a pickup point and returned to us, we will refund the merchandise value less the original shipping cost.
Lost or undelivered orders
If your order has not arrived within 30 business days of dispatch (US) or 40 business days (Canada), email us. We will either reship your order at no cost or refund you in full. The choice is yours. We handle the carrier claim, so you do not need to file anything.
Cancelling an order
You can cancel free of charge at any time before your order is dispatched. Email us within 24 hours of ordering for the best chance. Once dispatched, please see our Return and Refund Policy.
Questions
Email [email protected]. We reply within 1 business day, Monday to Friday.