Overview
YIGO LUNALACE offers a 30-day return window upon delivery for unworn, unwashed, unmodified items with intact original tags.
Return Eligibility
To be eligible for return, items must meet all of the following requirements: • Never worn, washed, or altered in any way • All original tags intact and still attached to the merchandise • Returned goods kept in original condition with full original packaging • Free from any signs of wear or direct skin contact
Since proper fit is important, we recommend trying items on over your own undergarments. For hygiene purposes, we reserve the right to refuse returns of items that show wear or traces of direct skin contact.
Refunds
Once we receive and inspect your returned package, you will receive an email notification confirming receipt of your return and informing you whether your refund request has been approved.
If your refund application is approved, we will process your refund, and funds will be automatically credited back to your credit card or original payment method within the specified processing timeframe.
If your refund application is approved, we will process your refund, and funds will be automatically credited back to your credit card or original payment method within the specified processing timeframe.
Delayed or Missing Refunds
If you have not received your refund:
1、First, carefully review your bank statement.
2、Contact your credit card issuer, as refunds typically require processing time to post to your account.
3、Next, reach out to your bank; internal banking procedures may cause additional delays.
If you have completed all the above steps and still cannot locate your refund, please contact us at [email protected].
1、First, carefully review your bank statement.
2、Contact your credit card issuer, as refunds typically require processing time to post to your account.
3、Next, reach out to your bank; internal banking procedures may cause additional delays.
If you have completed all the above steps and still cannot locate your refund, please contact us at [email protected].
Sale Items
Refunds are only applicable to full-priced items. All clearance and sale goods are final sales and non-refundable.
Exchanges
We only offer exchanges for defective or damaged products. If you would like to exchange your item for the same style, please email us at [email protected], then send your item to the address provided by our customer service team.
Return Instructions
Please send your returned items to the address provided by Customer Service. You are responsible for all return shipping fees, which are non-refundable. If your return request is approved, we will only refund the price of the merchandise itself.
Delivery time for exchanged items will vary based on your location. For heavy or oversized returned items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of any untraceable return parcels.
Need Assistance?
If you have any questions regarding returns and refunds, please reach out to us at [email protected].