Frequently Asked Questions
Order Related
I'm having trouble placing an order, what do I do?
Can I change or cancel my order?
Once your order is submitted, we will arrange shipment as quickly as possible, so modifications to order details are not available.Nevertheless, if your order has not yet been processed in our warehouse, we may attempt to cancel it for you to place a new order.Please contact us at your earliest convenience, and we will do our utmost to assist you.
Where is my order?
We’ll keep you up to date with email updates throughout the order process so you know when your parcel gets dispatched. You’ll also be able to track your order by clicking the tracking link in your dispatch confirmation email.
Alternatively, if you have an account, you can log into ‘My Account’ and visit the ‘Order History’ page where you can view details of your order and track the delivery.
What happens if my order is faulty or incorrect?
First of all, please accept our sincere apologies. We hold ourselves to strict garment quality standards, so we truly regret to hear that your item has failed to meet your expectations.
If you find any defects or flaws with your product, please contact our customer service team immediately, and we will do our utmost to resolve the matter for you.
For more details regarding returns for defective items, please refer to our complete Product & Return FAQ.
I'm missing an item from my order, what do I do?
Shipping & Returns
Can I change the shipping address on my order?
We will expedite the shipment of your order, but address modifications are generally not permissible once an order is placed. However, you may contact our customer service team via email at [email protected], and we will try our best to assist you.
I have not received my order within the specified time period, what do I do?
How do I return an item?
Please contact us directly via email. Due to time zone differences, we may not be able to reply to you immediately, but we will do our best to address your inquiries and meet your needs.
Return Eligibility
Payment
What payment methods do you accept?
You may pay for your orders via Visa, Mastercard and PayPal. All orders are processed in a secure environment to protect our customers’ information.
When will my card be charged for my order?
After you place your order, the amount will be temporarily authorized on your card. The payment will only be captured when we ship out your items.
How do I use PayPal to pay for my order?
Account
Do I need an account to shop online?
No, you may shop using our express checkout option as a guest. After completing checkout, you can choose to create an account to enjoy faster checkout, online order tracking and many other services for your future purchases.
I've forgotten my password, what do I do?
If you have forgotten your password, you can click here and select “Forgot your password?” to reset it. Simply enter your email address, and we will send you an email containing a password reset link. If you do not receive the password reset link within 24 hours, please contact us.
How do I change my personal details?
Log into your account to update your personal information, such as contact details, email address and shipping addresses.
How do I unsubscribe from emails?
To unsubscribe from our marketing emails, please click the link at the bottom of any email you receive. You may also log in to your account and click “Update Personal Information” to unsubscribe. If you have any questions, please email us at [email protected].