Return and Refund Policy
Last updated: October 29, 2026
The short version
- You have 30 days from delivery to raise a return or sizing issue.
- For hygiene reasons, panties, thongs, bodysuits, teddies and hosiery are final sale unless they arrive damaged, defective, or different from what you ordered.
- If something arrives damaged, defective or incorrect, we refund or replace it, and you keep the item. No return shipping, no cost to you.
- If the size is wrong, we send a replacement at 50% off so you do not have to wait for a return to be processed.
- We never ask you to post items back to us. See below for why.
Why we do not ask you to ship items back
Our pieces are dispatched directly from our production partner. International return postage typically costs more than the item itself, and we would rather spend that money resolving your issue than moving a parcel around the world for three weeks. So instead of a traditional return, we resolve every case directly with a replacement, a credit, or a refund.
Hygiene and eligibility
Intimate apparel sits directly against the skin, so the hygiene rules below apply to every order. Please try items on over your own underwear.
- Items must be unworn, unwashed, and have all original tags attached.
- Items showing signs of wear, washing, detergent, perfume, deodorant, makeup, or direct skin contact cannot be accepted, and we reserve the right to decline such claims.
- Panties, thongs, bodysuits, teddies, hosiery, and any item marked “Final Sale” on its product page cannot be returned for change of mind. These items remain fully eligible for refund or replacement if they arrive damaged, defective or incorrect.
If your item is damaged, defective or incorrect
Email [email protected] within 14 days of delivery with your order number and a photo of the item and its packaging. Once approved, usually within 1 business day, we will send a replacement or issue a full refund, including any shipping you paid. You do not need to return the item and you pay nothing.
If the size is not right
Email [email protected] within 30 days of delivery with your order number and the size you need.
- Replacement at 50% off. Keep the original item and we send the correct size at half price. This is the fastest option and what most customers choose.
- Refund the original order. If you would rather start over, we will refund the item price once we confirm the order details. In this case the original shipping charge is not refunded.
If you changed your mind
Email [email protected] within 30 days of delivery. For eligible items we issue a store credit equal to 50% of the item price, or a replacement in another colour or style at 50% off. Final sale items are excluded.
Refunds
Approved refunds are issued to your original payment method within 3 business days. Your bank or card issuer may take a further 5 to 10 business days to post the credit.
Shipping charges are refunded only when the issue is our error (damaged, defective, or wrong item). If your order qualified for free shipping and a partial refund brings the order below the $35 threshold, the original shipping cost may be deducted.
Sale items
Items purchased during a sitewide promotion can be exchanged for another size or colour, or credited, under the same terms above. Items marked “Final Sale” or listed in a clearance collection are non-refundable except where faulty.
Before you open a payment dispute
Please email us first. In almost every case we can resolve the issue faster than a chargeback, and a dispute filed before contacting us usually delays your refund rather than speeding it up. We answer every message within 1 business day, Monday to Friday.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law. If we cannot dispatch your order within the timeframe stated in our Shipping Policy, we will notify you and offer a full refund.